Gift Card Portal in the Bridge lets managers look up any digital gift card issued to a guest, review its balance and full transaction history, adjust its balance, and resend the card by email.
- Search or browse every gift card issued under a specific payment method, with sorting and pagination for large lists.
- View a card's purchase date, initial load, current balance, and a running history of every purchase, tip, and balance adjustment made against it.
- Adjust a card's balance or update its owner contact email directly from the Bridge, without contacting Salido Support.
- Resend the digital gift card by email to any address, independent of who originally purchased it.
Prerequisites: Your bridge role needs permission for the specific gift card payment method you want to manage — cards from a payment method your role doesn't have access to won't appear in the portal. See How to Edit or Delete a Bridge Role for how to grant this permission. Only native Salido gift card payment methods appear in the portal — third-party gift card integrations aren't manageable here.
To Find a Gift Card:
1. Navigate to the Settings menu in the Bridge and select Gift Card Portal
2. Select the gift card payment method from the dropdown menu in the upper right
3. Use the Search gift cards field to look up a card by recipient email or Card ID, or use the Rows per page selector and pagination arrows at the bottom of the list to browse manually
To View and Edit a Gift Card's Details:
1. Navigate to the Settings menu in the Bridge and select Gift Card Portal
2. Select the gift card payment method from the dropdown menu in the upper right
3. Click the row of the gift card you want to view to open its details
The Card details section shows:
- Card ID: The gift card's full account number.
- Purchase date: Placeholder — pending product clarification on how this differs from Original gift date, and which one maps to the Issue Date column in the list view.
- Initial load: The amount originally loaded onto the card at purchase.
- Balance: The card's current available balance.
- Original gift date: Placeholder — see note under Purchase date above.
- Card owner contact: The guest's current contact email for the card. Edit this field and click Save to update it.
- Original sender: The email address the buyer entered when purchasing the card on the digital gift card website. This field only appears for cards bought through the website — it won't show for cards issued through other channels. It's read-only: sending the card to a different address with Email digital gift card does not change it.
- Amount: Edit this field and click Save to adjust the card's balance.
Scroll down to Purchase history to review a running log of every transaction against the card, most recent first, shown as credits and debits to the balance. Debits include things like a POS purchase or a tip adjustment made in the POS; credits include funds added to the card. Amounts that reduce the balance appear as negative numbers, and amounts added to the card appear in green as a positive number.
4. Click Save after making any edits to the card's details
To Email a Gift Card to a Guest:
1. Navigate to the Settings menu in the Bridge and select Gift Card Portal
2. Select the gift card payment method from the dropdown menu in the upper right
3. Click the row of the gift card you want to email to open its details
4. Click Email digital gift card in the upper right
5. Enter the recipient's Email Address and click Email
A Gift card email sent successfully confirmation appears once the email is sent.
Note: A gift card with a $0 balance can't be emailed.
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