The Checks menu in the Bridge allows managers and owners to view, track, and manage all digital e-gift card sales. This centralized auditing module ensures clear transaction visibility, facilitates buyer support, and secures payment records:
- Audit E-Gift Card Sales — Track transaction dates, specific purchase amounts, and associated location revenue centers.
- Resend Payment Receipts — Email a digital payment receipt directly to the buyer's email address if they misplace their confirmation.
- Resolve Guest Account Issues — Locate historical transactions to troubleshoot lost gift card accounts and coordinate administrative support.
To Locate Digital Gift Card Purchases in the Bridge
1. Navigate to the left sidebar menu in the Bridge and click Checks
2. Choose the correct Location from the drop-down menu in the top left
3. Select the Date Range corresponding to when the purchase was made
4. Click the All Filters button in the upper right to bring up the search filters panel
5. Scroll down the search filters panel to Order Channel, click to expand it, and tick the box next to Online Gift Card, then click Search to filter the list
6. Your new view only contains gift card sales that were made online. Locate and click on the row of the digital gift card check in the Checks list to open its detail view
To Resend a Payment Receipt to a Purchaser:
1. Repeat Steps 1 - 6 above
2. Verify the transaction details, including the payment amount and the date/time stamp
3. Click the Share button (the square icon with an upward-pointing arrow) in the upper right corner of the check details panel
4. Enter the recipient's email address or phone number in the prompt and click Email or Text Receipt
Note: Payment Receipt Limitations
For financial security, the resent payment receipt only displays the last four digits of the generated gift card account number and the transaction approval details. It does not display the full, active gift card code required for guest redemption.
Handling Lost Gift Card Account Numbers
In the event that a guest completely loses both their original confirmation email and their digital gift card account number, the merchant must initiate a secure manual retrieval process.
Important: Security & Account Retrieval Workflow
To preserve guest security, full 16-digit gift card account numbers are masked in the Bridge and are not visible to store managers or merchant accounts. If a guest loses their full card code, the merchant must contact Salido Support directly. The support team will verify the purchaser's identity, securely retrieve the account number, and return it directly to the merchant to provide back to the guest.
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