A payment transaction must be reversed in the Salido POS before addressing related check items or services. This ensures the financial records accurately reflect the payment cancellation.
Note: To void a payment within the POS, users must have the appropriate permissions configured under POS Roles in the Bridge. Alternatively, the system can be set up to require manager approval to void payments. For guidance on configuring POS Roles, click here.
To Void a Payment on the Handheld POS:
1. If logged out to the PIN screen, enter your PIN and tap OK
2. To open the check:
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From the Floor Plan view: Tap the table corresponding to the check. If there are multiple checks at the table, tap the table to bring up the open check list for that table, and select the check you want to open
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From the Checks List view: Tap the check you want to open from the list of all available checks
3. Tap the Payment to open the options modal
4. Tap Void
5. Confirm the voided payment by verifying the updated Balance Due
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