The Item Action panel on the POS terminal allows operators to apply, edit, and manage surcharges directly on individual menu items. This granular fee model enables accurate per-item cost capturing without inflating the overall check:
- Apply Granular Surcharges — Add specific percent-based or fixed-dollar fees directly to single items or multiple selected items.
- Review Itemized Additions — View applied fees clearly as inline chips in the check items panel and as interactive cards in the item editor.
- Modify or Remove Fees — Instantly edit open fee amounts or remove surcharges by opening the window directly from the item detail panel.
- Handle Auto-Applied Surcharges — Support fees that automatically trigger in your check as soon as specific menu items are added.
To Apply a Fixed-Value Item-Level Fee in the POS:
Fixed-value fees (such as a $5.00 or 10% Champagne Fee) have pre-set values configured in the Bridge. POS users can toggle these fees on/off or apply multiple quantities of the same fee directly at the terminal:
1. If logged out to the PIN screen for inactivity, enter your PIN and tap the Check Mark to log back into the POS device
2. Open an existing check or create a new check, then tap on the desired menu item to add it to the check
3. Tap the item in the check list to open the Item Action panel
4. Tap the Fee button to open the fee selection interface
5. Locate the fixed fee in the list. Tap the Plus (+) button to apply the fee. To apply the same fee multiple times to the item, tap the Plus (+) button again to increment the quantity, then tap Done
6. Tap the Back button in the top navigation bar of the editor to return to the check screen. The custom fee chip is now visible under the item, and the subtotal has immediately updated
Multi-Select Capability
To apply a fee to multiple items simultaneously, select more than one menu item from the check list by holding down on the first item to trigger multi-select mode, then select the subsequent items by tapping them. Tapping Fee and choosing a surcharge will apply it to all selected items at once, mirroring the multi-select discount workflow.
To Apply an Open-Amount / Open-Percentage Item-Level Fee:
Open-amount or open-percentage fees permit custom manual entries at the terminal. If a fee is configured in the Bridge as an open type, POS users must input the specific surcharge amount or percentage at the time of application, and can modify this custom value later:
1. Tap the desired menu item in the check item panel to open the Item Action panel
2. Tap the Fee button to open the fee selection interface
3. Tap the Plus (+) button next to the desired Open Amount or Open Percentage fee. A numeric keypad window titled Edit open fee will appear
4. Type in the desired custom surcharge amount or percentage using the keypad, then tap Confirm Fee
Note: The maximum authorized limit configured in the Bridge is displayed in the bottom-left corner of the keypad.
5. Tap Done to apply the surcharge
6. Tap the Back button in the top navigation bar of the editor to return to the check screen. The custom fee chip is now visible under the item, and the subtotal has immediately updated
To Modify or Remove an Applied Item-Level Fee:
To adjust an already-applied fee, use the item editor. Remember that only open-amount/percentage fees can have their values edited; fixed-value fees can only be removed or have their quantity changed:
1. Tap the desired menu item in the check item panel to open the Item Action panel
2. Locate the applied fee card in the top right area of the editor, displaying the surcharge details (e.g., $1.50 [Fee Name]) and click the Pencil (Edit) icon
3. Edit the value or deselect/remove the fee as needed. When editing, the user can remove the fee or change the amount, and use both the Minus (−) and Plus (+) icons to add additional fees or remove other fees:
- For Open Fees: Tap the Plus (+) button to reopen the keypad, type the new custom value, and tap Confirm Fee. Tap the Minus (−) button to remove the fee
- For Fixed Fees: Tap the Minus (−) button to decrease the quantity, or tap the Plus (+) button to add additional fees
4. Tap Done to exit back to the check
To Edit or Remove an Auto-Applied Item-Level Fee:
Some item-level fees can be configured in the Bridge to automatically apply to checks or menu items when they are added to a check. If an item-level fee is auto-applied, POS operators can edit or remove the surcharge directly from the terminal:
1. Added items that have an auto-applied fee will immediately show the fee chip (e.g., [Fee Name]($Amount) beneath the line item in the check list
2. Tap the menu item containing the auto-applied fee in the check item panel to open the Selected-Item Editor
3. Locate the applied fee card in the top right area of the editor, and click the Pencil (Edit) icon next to the fee name
4. Toggle off or deselect the active fee tile in the panel to remove the surcharge.
5. Tap Done.
6. Tap the Back button in the top left of the editor screen to return to the main POS check view with the updated fee balance calculated in the subtotal
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