A payment transaction must be reversed in the Salido POS before addressing any related check items or services. This ensures the financial records accurately reflect the payment cancellation.
Note: To void a payment within the POS, users must have the appropriate permissions configured under POS Roles in the Bridge. Alternatively, the system can be set up to require manager approval to void payments. For guidance on configuring POS Roles, click here.
To Void a Payment in the POS:
1. If logged out to the PIN screen for inactivity, enter your PIN and tap to log back into the POS device
2. On the home screen of the POS, tap the button to bring up the features menu
3. Tap the Check icon to bring up the Checks List
4. Select the check requiring payment voidance from the Checks List view
5. Expand the payment details by tapping the horizontal line above the check total
6. Tap the payment to bring up the Void payment interface
7. Tap the Void button
8. If you do not require a manager's permission to void a payment, skip to Step 9; otherwise, have the manager approve the Void using one of the following two methods:
- Ask the manager to enter their PIN directly into your terminal
- Ask the manager to approve the Void by tapping approve on the pop-up message they will receive on their terminal
9. Ensure successful payment cancellation by verifying the 'Payment Voided' notification at the top of the screen
Comments
0 comments
Article is closed for comments.