The Void Detail report provides a comprehensive list of every voided item and check within a selected time period. Users can track specific details such as the void reason, the authorizing staff member, and the exact time the action occurred.
This report allows you to:
Review every item and check voided during a specific business day or time period.
Track specific void reasons and the staff members involved to streamline financial oversight.
Identify patterns in voided items to improve kitchen or service workflows.
Filtering the Void Detail Report
You can adjust the filters at the top of the page to refine your results for the entire report.
- Location: Select a Location (or location group) by ticking the box next to the desired location from the drop-down menu. You can also select All Locations (the default).
- Report View: Select a saved Custom View or the default Base Report from the drop-down menu. You can also create a new Custom View from this menu. For instructions, please see the article: How to Customize Reports in the Bridge.
- Date: Select a predefined date range (like Today, the default) or select a custom date range using the date picker.
Interacting with Report Sections
The report includes a set of controls to customize its appearance and export its data.
- Download: Click the Download icon (downward arrow) to export the data from the report as a CSV, Excel file, or download the entire report as a PDF.
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Gear Icon Options: Click the Gear icon (⚙) to open a menu with additional report controls:
- Report Style: Change the grid's density. Options include Regular (the default), Compact, and Large.
- Schedule Report: Open the scheduling modal to configure daily, weekly, monthly, or annual reports.
- Full Screen: Expand the Void Detail Report to fill the screen.
- Sort Columns: Click any column header to sort the data in ascending (A-Z) or descending (Z-A) order.
- Reorder Columns: Click and drag a column header to a new position in the grid.
- Column Options: Click the three-dot menu on a column header to open more options.
Note: Making changes to options will activate the Save Changes button. These grid customizations can only be saved to a Custom View. If you are currently in the Base Report view, clicking Save Changes will prompt you to create a new Custom View to keep your layout.
Understanding the Metrics
The Void Detail report organizes specific void data points into defined columns to provide a clear view of void activity. You can enable or disable these columns to tailor your view.
Voided At: The exact date and time the void occurred.
Reason: The specific justification selected when the void was processed.
Voided By: The name of the staff member who processed the void.
Check: The unique identification number assigned to the guest check.
Item: The specific menu item voided (Note: Check-level voids will display all individual items voided on that check).
Void Amount: The monetary value of the voided item or check.
Location: The specific restaurant location where the transaction occurred.
Revenue Center: The specific area of the restaurant (e.g., Bar, Dining Room) where the transaction occurred.
Daypart: The service period (e.g., Lunch, Dinner) during which the void occurred.
Business Date: The fiscal business date the void is attributed to.
Order Type: The classification of the order (e.g., Dine In, Take Out).
Approved By: The name of the manager who authorized the void.
Reporting Category: The reporting category associated with the voided item.
COGS Category: The Cost of Goods Sold category associated with the voided item.
Grouping Options
In addition to the columns above, you can further organize the report data by adding the following fields to the Row Groups section:
Approved By
COGS Category
Daypart
Location
Order Type
Reason
Reporting Category
Revenue Center
Voided By
To do this, click and drag the field into the Row Groups section.
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