Disruptions in service, such as a network hiccup or a printer running out of paper, can sometimes cause a print job to fail. To ensure no order is ever lost, Salido automatically captures every failed print job and provides a powerful set of tools in the notifications panel to manage these errors. This allows your team to handle any printing issues directly from the POS without disrupting the guest experience.
From the Notifications panel, you can:
- Easily Retry any failed print job with a single tap, resending the order to the kitchen or receipt printer once the underlying issue (e.g., a network or hardware problem) is fixed.
- Review the details of an error, navigate directly to the affected check using the View Check link, and then Resolve the notification to clear it from your list without resending the print job.
Note: Automatically Clearing Notifications at End of Day
By default, unresolved printer notifications will remain visible on the POS, even on the next business day. To automatically clear these notifications, an administrator can enable a setting in the Bridge.
To do this, navigate to Business Units > Locations, select your location, and check the box for "Clear notifications at end of day." When this is enabled, all pending printer notifications will be purged when End of Day is run.
Accessing the Notifications Panel:
To view and manage failed print jobs, tap the Notification Bell icon located in the top-right corner of your POS screen. This will open the Notifications panel, where all recent printer errors are listed.
Understanding Your Options:
Once the Notifications panel is open, each failed print job will be listed with several actions. Choose the best option based on the situation:
A. Use "Retry" to Resend the Print Job
- When to Use: Choose this option after you have fixed the source of the printing problem (e.g., you've replaced the paper roll, cleared a jam, or the network connection has been restored).
- What it Does: Tapping Retry will attempt to send the exact same print job to the designated printer again.
B. Use "Resolve" to Clear the Error
- When to Use: Choose this option if you do not need to print the ticket again. For example, if the kitchen already received the order verbally or if the print job was a duplicate.
- What it Does: Tapping Resolve will simply clear the error notification from your list. It will not resend the print job.
C. Use "View Check" to Get More Context
- When to Use: Choose this option if you are unsure what the print error is referring to and need to see the full check details before deciding whether to Retry or Resolve.
- What it Does: Tapping the View Check link will immediately navigate you to the guest check associated with the failed print job.
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