When your terminal loses its connection to the payment processor, Salido will automatically begin storing credit card information to forward once the connection is restored. This is a built-in safety feature that allows you to continue accepting credit card payments securely. During this time, the system will display special notifications to keep you informed about the connection status and any transaction limits.

1. Standard Offline Transaction Notification

• If the terminal is offline when you take a payment, an orange banner will appear at the top of the screen stating: "Unable to reach credit card processor. Transaction will be processed offline." This is an informational message. You can proceed with the transaction as normal; the payment will be securely stored and automatically processed when the terminal reconnects.
  • Digital Signature enabled:
    
    
  • Regular payment processing mode:
    
    

2. Warning: Max Transaction Amount Reached

• A red warning banner appears if a single payment is over the preset limit for one transaction.
  • Message: "Max transaction amount allowed ($X) for a single transaction has been reached."
    
    
  • What to Do: Inform the guest that the transaction is too large to be processed offline and ask for an alternative payment method, such as Cash, or suggest splitting the payment across multiple cards if possible.

3. Warning: Max Number of Transactions Reached

• A red warning banner appears if you have already processed the maximum number of individual offline payments allowed for your location.
  • Message: "Max number of offline transactions (X) for this location has been reached."
    
    
  • What to Do: You can no longer accept credit cards for payment while offline. You'll need to use a non-credit card payment method (like Cash) or let the guest know you can try their card again once the system is back online.

4. Warning: Max Total Dollar Amount Reached

• A red warning banner appears when the combined dollar value of all offline payments has reached the location's preset limit.
  • Message: "Max offline dollar amount ($X) for this location has been reached."
    
    
  • What to Do: You can no longer accept credit cards for payment while offline. You'll need to use a non-credit card payment method (like Cash) or let the guest know you can try their card again once the system is back online.

5. Managing and Retrying Offline Payments

After your terminal reconnects to EPX, you can use the Notifications panel to manually process any "Good Faith" payments that were accepted while the service was offline.

The "Payment Offline" Notification

When you have pending offline payments, the Notifications panel will display a "Payment Offline" message for each transaction, as well as a summary at the top of the list.

• What it Means: This indicates that a "Good Faith" payment was successfully captured and stored while the terminal was offline and is now waiting to be sent to the payment processor.
• What to Do: You have two options for processing these payments: you can either retry all of them at once or handle them one by one.