Adding special commands to menu item modifiers in the POS system ensures that guest preferences are accurately communicated to the kitchen staff. This allows servers to specify instructions such as "Heavy," "Light," "No," or "Extra" for various ingredients directly on the order screen, improving order accuracy and service efficiency. Using these commands helps meet customer expectations and reduces errors in the kitchen.
To Add Special Commands to Menu Item Modifiers in the POS:
1. Once logged into the POS, open the desired check to add modifiers
2. Tap the desired Menu Item(s) to add to the check and bring up the Modifier options
3. To jump to a specific Modifier Group, tap it on the left, then select the modifiers per the guest's choices
Some modifiers are optional, while others are mandatory or have a minimum selection requirement. The POS labels them accordingly, and incorrect configuration will result in an error message.
4. If the guest has special instructions for their choices, tap the Show Commands button at the bottom of the screen to bring up the special modifier command palette
5. To apply the command to a specific modifier, tap the command, then tap the modifier to which it applies
The modifier will now be labeled with the command, allowing staff to adjust the order correctly.
6. To apply a command to multiple modifiers simultaneously, long-press the command to enter multi-select mode, tap all the desired modifiers, and then tap Apply
7. Tap Save in the top right to save your modifier selections
The newly added modifier(s) and their associated cost(s), if any, will now be visible in the order details panel on the left.
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