Salido allows servers to indefinitely hold menu items or schedule them to be sent at a later time, providing greater control over kitchen workflow. Indefinite holds prevent an item from being sent to the kitchen until manually released, while scheduled sends allow an item to be sent automatically after a set time.
- Indefinite Hold: Allows menu items to be placed on hold indefinitely, preventing them from being sent to the kitchen until manually released.
- Scheduled Sends: Schedule menu items for future delivery and adjust the send time as needed.
Note:
- Auto-Logout Behavior: Auto-logout will always send non-held, non-scheduled items, but held and scheduled items remain exempt.
- Held Items & Payments: Users may discount, adjust, and pay for items placed on hold, but they must remove held items before closing the check.
- Force Closing Checks: When you force-close a check, the system removes paid, held items.
To Schedule a Menu Item to Send to its Prep Station:
1. If logged out to the PIN screen for inactivity, enter your PIN and tap the check mark to log back into the POS terminal
2. Tap the action menu button in the top right to bring up the POS options
3. Tap the Check button to open the Check List View, or tap the Floor Plan button to open the Floor Plan View
4. Open the check that needs an item scheduled:
- By tapping the check in the Checks List view
- Or, tapping the table with that check from the Tables view
5. Tap the item to bring up the check options
6. Tap the Schedule button
7. Enter the send time for the scheduled item and then tap Confirm Schedule
- The menu item is now scheduled, and a countdown is displayed underneath it to let the server know when it will be sent.
- To reschedule the menu item for a different time, repeat steps 5 through 7 above.
To Indefinitely Hold a Menu Item:
1. If logged out to the PIN screen for inactivity, enter your PIN and tap to log back into the POS device
2. At the top right of the POS screen, tap to bring up the POS options
3. Tap the Check button to open the Check List View, or tap the Floor Plan button to open the Floor Plan View
4. Open the check that needs an item held indefinitely:
- By tapping the check in the Checks List view
- Or, tapping the table with that check from the Tables view
5. Tap the item to bring up the check options
6. Tap Hold to hold the menu item indefinitely
- The menu item will remain held indefinitely until the user taps the release button.
To Release an Item from an Indefinite Hold:
1. If logged out to the PIN screen for inactivity, enter your PIN and tap to log back into the POS device
2. At the top right of the POS screen, tap to bring up the POS options
3. Tap the Check button to open the Check List View, or tap the Floor Plan button to open the Floor Plan View
4. Open the check that needs a held item to be released:
In the Checks List view, checks with held items will be marked with an orange triangle in the top left corner.
In the Floor Plan view, tables with held items will be marked with a small orange dot.
5. Tap the held item to bring up the check options
6. Tap Release to release the indefinite hold on the menu item
7. Tap Send to send the menu item to its prep station
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