Overriding a menu item price in the POS can be essential for handling unique situations. This feature allows for flexibility in pricing to accommodate special customer requests or resolve pricing discrepancies. Some reasons for doing so include:

• Special Customer Discounts: Providing a one-time discount for a valued customer.
• Price Adjustments: Correcting a pricing error discovered during a transaction.

To Override a Menu Item Price in the POS:

1. If logged out to the PIN screen for inactivity, enter your PIN and tap to log back into the POS device

2. At the top right of the POS screen, tap to bring up the POS options

3. Tap the Check button to open the Checks List View

4. While in the Checks List view, tap the check that needs its price overridden to bring up that particular check's detail

5. Tap the menu item in the Check Item Details to bring up the menu item options

6. Tap the Edit Price button

7. Enter the new price for the menu item and, if needed, type a note as to why the price was edited

8. Tap Save, and the new menu item price will be reflected in the Check Details