The Salido Manager App provides real-time oversight of restaurant operations, allowing managers to respond to sensitive transaction requests immediately from a mobile device. When a staff member on the terminal attempts an action that requires a manager's override—such as voiding an item or applying a high-value discount—an authorization request is broadcast to all active managers. This feature enables managers to maintain service flow by approving or denying these requests without needing to be physically present at a POS terminal.
This feature allows you to:
- Receive instant, actionable notifications for restricted POS actions while the Manager App is open.
- View critical context for each request, including the employee name, location, specific reason, and check amount.
- Remotely Approve or Deny authorizations to secure operations and reduce wait times for guests.
- Monitor resolved requests through an Archive list to verify actions taken by other managers.
Handling Requests from the Banner
Managers can take immediate action directly from the notification banner to keep the floor moving:
- Real-Time Updates: New requests automatically appear at the top of the list.
- Automatic Resolution: If another manager approves or denies a request you are currently viewing, the notification will automatically close on your device.
- Approve: Tapping Approve removes the message and instantly authorizes the action on the employee's terminal.
- Deny: Tapping Deny immediately rejects the request.
Reviewing the Alert Archive
The Archive allows managers to view past notifications that have already been addressed.
- Accessing the Archive: Use the Alerts button at the bottom of the screen to view addressed requests.
- Authorization Details: Tapping an alert in the list opens a detailed view including the employee requester, date, time, location, reason for the request, check owner, and the total amount.
- Status Indicators: Resolved alerts will display "Approved" or "Denied" stamps rather than action buttons, ensuring a clear record of who handled each operational override.
Examples of Authorization Requests
Based on your organization's POS Role settings, managers may receive alerts for the following actions:
Check Actions
- Void Checks: Authorizing the cancellation of an entire guest check.
- Reopen Checks: Opening a check that has already been closed.
Item & Payment Actions
- Void Check Items: Removing individual menu items from a check.
- Void Payments: Reversing a payment already applied to a check.
- Update Check Pricing: Manually changing the price of an item on an active check.
- Order 86'd Items: Adding an item to an order that is marked as out of stock.
- Order Unavailable Items: Adding an item not currently on the active menu schedule.
Discount & Fee Actions
- Manage Check Discounts: Authorizing the creation or management of discounts.
- Manage Fees & Gratuities: Adding, editing, or removing service fees or automatic gratuities.
- Apply Loyalty Rewards to Checks: Applying loyalty rewards or coupons to a check.
Cash Management
- Adjust Cash Bank Opening/Closing Amount: Modifying starting or ending cash totals.
- Pop Assigned Cash Drawer: Opening an assigned drawer outside of a standard cash transaction.
- Void Pay In / Pay Out: Reversing a non-sale cash transaction.
End of Day
- Perform Tip Out: Authorizing the final tip distribution at the end of a shift.
For help configuring manager approvals in the Bridge, see How to Configure Manager Approval Permissions in the Bridge.
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