Claiming a POS terminal using a 12-digit code is straightforward and ensures the terminal is correctly paired with your location and ready for use. This process involves generating a unique 12-digit code in the Bridge, assigning the terminal to its specific location, and completing the setup directly on the device.
- Time-Sensitive Code: The 12-digit code is valid for 24 hours after generation. Be sure to claim the handheld within this timeframe.
- Persistent Provisioning: Once a terminal is provisioned with a 12-digit code, it remains in that state unless another claim is initiated. This ensures consistent device association across your location.
This article is about claiming tabletop devices. For instructions on claiming handheld devices, please click here.
To Log into the POS using the 12-digit code:
1. In the Bridge, navigate to the Hardware Menu and select Terminals
To log on to the POS with a 12-digit code, a manager must have access to the Bridge to generate the code. After the Manager enters the 12-digit code, employees can log in to the provisioned terminal with their PIN.
2. Select the appropriate Location from the drop-down menu to assign the Terminal to that specific location or view the terminals at this location
3. Use the search bar or scroll through the list and find the Terminal for the employee who needs the code
If a Terminal has not yet been created for the Manager, follow the instructions on creating a New Terminal at this link.
4. Click on the button for that terminal to generate the 12-digit code
5. Copy down the alphanumeric code
6. Return to the physical POS device and press the Enter Device Code button to enter the 12-digit alphanumeric code
7. Enter the 12-digit code
8. Tap in the bottom right
Potential popups:
If you receive an error popup, check that the code was correctly entered and contains no spaces at the beginning or the end of the string.
If you receive the "Device Claimed" popup, another terminal has already claimed the device. Tap the "Release" button to continue and claim the terminal.
8. Confirm the details of the Terminal and tap the button
9. Employees can now log into the device using the PIN assigned to them in the Bridge under the Employee section of the Personnel menu
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