The Salido Handheld POS extends manager oversight directly to the floor, allowing you to approve sensitive employee actions right at the table. When a staff member attempts a restricted action on their handheld, the device will prompt for an authorized manager's approval before the task can be completed. This authorization can be provided directly on the employee's handheld via a manager PIN or approved remotely from a stationary POS terminal.
This feature allows managers to:
- Provide immediate, on-the-spot authorization by entering a manager PIN directly on an employee's handheld device.
- Maintain service flow by remotely approving requests from a stationary POS terminal, allowing staff on the floor to complete tasks without interruption.
The approval process begins after a staff member attempts to perform a restricted action on the POS. A manager will then be prompted to provide authorization.
To Perform a Manager Approval on the Handheld POS via Employee PIN:
1. Identify the Authorization Request and read the on-screen prompt after the employee hands you their handheld device
2. Enter your Employee PIN and tap OK
3. The requested action is now approved
To Perform a Manager Approval on the Handheld POS via Remote Approval:
If you are logged into a different terminal from the employee requesting an override, you can approve their action remotely without leaving your screen.
1. Review the Approval Request when the banner displays the employee's name and the specific action requiring your approval (e.g., "requested approval to take a payment for check Guest 0053")
2. From this notification, you have three options:
- Deny: Immediately deny the request
- Approve: Immediately approve the request
- View Check: Tap this link to review the check in detail before making a decision. (If you view the check, the employee will have to request the action once more.)
Tapping Approve will remove the message and approve the action on the employee's terminal
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