Paying with a gift card on the handheld POS is straightforward and offers convenience to both customers and staff. Whether it's a partial payment or covering the entire check, handling gift cards effectively ensures smooth transactions and a seamless customer experience.
- Partial Payment: A guest wants to pay part of their check with a gift card and cover the remaining balance with another payment method.
- Full Payment: A customer wishes to settle their entire bill using a gift card.
To Take a Payment with a Gift Card on the Handheld POS:
1. If logged out to the PIN screen, enter your PIN and tap OK
2. To open the check:
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From the Floor Plan view: Tap the table corresponding to the check. If there are multiple checks at the table, tap the table to bring up the open check list for that table, and select the check you want to open
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From the Checks List view: Tap the check you want to open from the list of all available checks
3. Tap Pay to access the payment screen
4. Tap Yes or No to print a Guest Receipt before accepting payment
5. Tap Gift Card lookup
6. Enter the gift card number and tap Lookup, or swipe the gift card
7. Choose the gift card payment option:
8a. To make a partial payment, tap Partial payment
- Enter the desired amount and tap Next
- Partial payment is now complete. Choose whether or not you want to print a receipt. Or, to void the partial payment, tap void
8b. To pay the entire amount due, tap Use balance
Note: If the gift card's balance is less than the total amount due on the check, the full remaining balance of the gift card will be applied. The check will then display the remaining amount due, which can be paid using another payment method.
- Full payment is now complete. Choose whether or not you want to print a receipt. Or, to void the partial payment, tap void
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